Frequently Asked Questions
I am finding a lot of nail pops and drywall cracks in my home; will these be repaired for me?
These are a result of normal settlement of the house and can be expected. Although these are not covered by the Tarion Warranty, we will repair them once (at the end of the first year) with a coat of plaster. The homeowner will be responsible for finishing beyond this stage.
There are cracks in my basement floor. When will these be repaired?
These are very common and in most cases don't need to be repaired unless they get passed 6 mm as per Tarion's guidelines.
There is condensation/ice on my window panes. Is this normal?
This is a result of high humidity in your home. Please refer to your Coughlan Homes homeowner manual for steps on reducing the humidity in your home.
The window cranks keep falling out of the track, what should I do?
The arm for the crank tends to loosen off over time causing it to fall out of the track. The arm needs to be bent slightly upwards so it rests above the track, and doesn't fall out during opening/closing.
I can see light and/or feel cold air coming in through the front door. Is it installed correctly?
Yes, doors are one of the most common items to shift during settlement of your house. Usually a slight adjustment of the latch plate will give your door a tighter seal.
Why is the handle on my door from the garage loose? Why is the hole too big for the handle?
During colder conditions the steel clad doors tend to shrink, causing the handles to become loose and fall out of position. In this case the handle must be raised and re-tightened back in its original position.
My cabinet doors don't line up; when will you fix this?
This item falls under maintenance. As per Tarion, cabinet doors need to be adjusted from time to time due to normal use. You can try adjusting the doors by turning the screws on the hinges, or add it to one of your Tarion lists and we will be happy to show you how to do it.
Why is one of the switches in my main bathroom upside down?
This is a 3-way switch and can be reversed by flipping the other switch by your thermostat
Why is there an extra switch near my thermostat? Why does it control my main bath fan?
The building code states that we must have a switch for the principal exhaust fan in a central location. This would be used for air circulation and to reduce humidity levels in your house.
Why do the bedroom switches stop working (trip easily)?
The bedroom switches are on arc fault control indicators, which work like G.F.I plugs and trip easily for safety. Normally, this only occurs when using high-powered appliances. (i.e.: irons, hair dryers, vacuums.)